Marine Corps Base Camp Pendleton

MARINE CORPS BASE CAMP PENDLETON, Calif. -- Putting in your two cents about Camp Pendleton has never been easier - with a few clicks on the Internet, you can factor in on how to make it a better community for yourself and your family.

To improve services to its personnel and residents, Camp Pendleton recently kicked off the Department of Defense Interactive Customer Evaluation system.

The ICE system is an interactive Web site that allows service members, their families and DoD employees to give immediate feedback about base services directly to base facility managers. Managers can use the feedback to improve those services.

The concept was launched on an Army post in Germany and is now implemented in every branch of service and Defense Department agency worldwide. The system is used on 130 installations.

"Even though the Marine Corps wasn't the first service to jump on with the system, they adopted it the most quickly and widespread," said Michael L. Bostrom, senior management analyst for the Camp Pendleton Business Performance Office.

Once logged onto the ICE Web site, www.ice.disa.mil, users choose the service branch, then log onto a specific base, where they can choose from various options such as administration, communications, dining, education, family services, health services, housing, parking, recreation, shopping and others.

Users can rate the sectors on cleanliness, attitude, service, hours and customer satisfaction, to name a few. Users can make comments and leave their name and phone numbers if they?d like a response.

"This program shows that the DoD is revolutionizing," Bostrom said.

On top of quicker and easier customer feedback, the DoD will save on the cost of printing and mailing customer comment cards, Bostrom said.

The majority of Pendleton's service providers are set up in the system and other organizations will be added in the future, Bostrom said.

For more information about the ICE system, call Bostrom at 763-0434.