IPAC CUSTOMER SERVICE BRANCH
MISSION: To provide effective and efficient personnel administrative service and support relating to routine personnel administrative changes for members of the Operating Forces and Supporting Establishments aboard MCB Camp Pendleton, whether deployed or in garrison.
The IPAC Customer Service Center and Command Support Centers are located in building 1441. Hours of operation are 0730 – 1630, Monday – Friday.
The Customer Service Center is made up of the Area Remote Branches. The Customer Service Center/Branches assist customers in pay and entitlement issues. The Command Support Section handles deployments, legal and promotions.
AREA REMOTE PROCESSES: The Area Remote’s provide the same basic customer service functions as the Customer Service Center. However, the primary purpose is to prevent customers from having to travel greater distances for service than they were required to prior to the Division’s IPAC integration.
• 14 AREA REMOTE: (760) 725-0975
14 Area Remote is located in building 1441 at Mainside.
• 21 AREA REMOTE: (760) 725-7909
21 Area Remote is located in building 210636 at Camp Del Mar.
• 43 AREA REMOTE: (760) 763-5583
43 Area Remote is located in building 43325 at Camp Las Pulgas.
• 52 AREA REMOTE: (760) 725-7847
52 Area Remote is located in building 520523 at Camp San Mateo (SOI).
• 53 AREA REMOTE: (760) 763-2304
53 Area Remote is located in building 53622 at Camp Horno.
• 62 AREA REMOTE: (760) 763-9236/7
62 Area Remote is located in building 63329 at Camp San Mateo.
• WOUNDED WARRIOR REMOTE: (760) 725-0975
Wounded Warrior Remote is located in Building H-49 near Lake O’Neill.
• SCHOOL OF INFANTRY (SOI): (760) 725-7847
SOI is located in building 520523 at Camp San Mateo.
Additional information for student personnel reporting to the School of infantry can be obtained at http://www.tecom.marines.mil/soiwest/StudentCheckIn.aspx