MCB Camp Pendleton

Special Issued Passport Application Procedures 

PASSPORT APPLICATION PROCESSING - BY APPOINTMENT ONLY! NO WALK-INS.
To schedule an appointment, please email us Monday-Thursday between 0730 and 1600 at: camp_pendleton_passports@usmc.mil
For the Passport Checklist, List of Required Documents, and Unit Processing, email: camp_pendleton_passports@usmc.mil
Turnaround time for passports is 6-8 weeks.
Turnaround time for visas is 4 weeks.
For leisure passport requests or inquiries, please contact your local U.S. Postal Service.
For any inquiries, please contact us at 760-725-8637 or 760-725-8631.

To make arrangements for car rental and hotel accommodations under Temporary Additional Duty (TAD) or Permanent Change of Station (PCS) orders, members should call the Commercial Travel Office (CTO) Scheduled Airline Travel Office (SATO) at 1-866-950-1640. Hours of operation are from 0800 to 1630. To request travel outside of DTS you must go to the Passenger Travel Office Bldg. 2263 and fill out a Travel Request form.
Reservations can also be made online at the SATO website, www.SATOTravel.com
Once you have your ticket, you can view the itinerary at https://www.viewtrip.com/ViewTrip.asp
Reservations must comply with orders, and the use of contract carrier is mandatory.

DMOs are directed by the Defense Traffic Management Regulation (DTR), MCO P4600.14 to comply with and enforce the policies, procedures and regulations pertaining to defense sponsored travel and transportation. This includes determining the availability or non-availability of government air transportation in connection with arranging international or transoceanic travel.

Air Mobility Command-Patriot Express
SEATTLE-TACOMA INTL / AMC PASSENGER GATEWAY
Website: www.amc.af.mil/amctravel // Email Address: Seattle.Gateway@us.af.mil
Operating Hours: 0700-1600, 7 days a week evenings on the nights of departures.
Phone : 253-982-3504 Fax: 253-982-3243 Recording: 253-982-0555
DSN: 382-XXXX
After 0100 on nights of flights please call 253-508-9547

Flight Destinations
SeaTac only has departures to Japan and Korea as follows:
  -Sunday: Misawa, Osan
  -Tuesday: Yokota, Osan
  -Thursday: Yokota, Iwakuni, Kadena

See the SeaTac Patriot Express Flier (as of Mar 15) - contains generic schedule and Space-A Roll Call info. Roll Call Time can be 0430 or 0530 based on time of year (due to Daylight Savings Time).  NOTE - KUNSAN was dropped from the routes in October 2013

SEATTLE-TACOMA (SEA-TAC) INTL GATEWAY
AMC flights in/out of SEA-TAC serve bases in Japan and Korea exclusively. Check-in counters for duty passengers are located adjacent to HAWAIIAN AIRLINES. Check-in time begins 6 hrs prior to departure. Duty passengers must be in line No Later Than (NLT) 3 hrs 20 mins prior to scheduled departure. Space-A roll calls are conducted 3 hrs prior to departure at counters on the ticketing level. Currently, all departures are scheduled between 08:30L and 08:50L PDT on Tuesday, Thursday and Sunday.

SEA-TAC AREA LODGING (partial listing)
Best Western: 425-226-1812 Clarion: 206-242-0200 (pets) Comfort Inn: 206-878-1100
Double Tree: 506-246-8600 Holiday Inn: 206-248-1000 La Quinta: 206-241-5211(pets)
Radisson: 206-244-6666(pets) Ramada Limited: 206-244-8800(pets) Red Lion: 206-246-9733(pets)
Red Roof Inn: 206-248-0981(pets)

BORDER CLEARANCE REQUIREMENTS
Please ensure you have all required documents prior to show times (i.e., ID, passports, orders, etc.). To travel, active duty military require Military ID, civilians require passports and dependents aged 10 & over require dependent ID cards. Requirements are NOT negotiable. Also, duty passengers must provide a copy of their PCS/travel orders at check-in. U.S. Department of State Seattle Passport Office: 206-808-5700.
Foreign Clearance Guide: www.fcg.pentagon.mil/fcg/fcg.htm

BAGGAGE ALLOWANCE/RESTRICTIONS
All passengers are allowed 2 free checked bags (70 lbs each, 140 lbs total). Size limit is 62 linear inches. Duty passengers are allowed excess baggage, but fees apply. Tariff rate is currently $116 for each excess bag/$116 for each overweight bag. Some exceptions apply. Note: tariff rate subject to change without notice.
Each passenger is permitted to hand-carry one article (small luggage, garment bag, backpack, etc.) and one personal item (cosmetic case, purse, briefcase, small box, package, etc.) for storage in the passenger cabin area. The weight of these items shall not be considered as part of the passenger’s baggage authorization. Hand-carried items shall be no larger than 45 linear inches and must fit under the passenger’s seat or in the overhead compartment.
For carry-on/checked prohibited items guidance see: http://www.tsa.gov

ADDITIONAL TARIFFS/FEES
Space-A Head Tax: $16.10 per person
Pet Fees: 0-70 lbs = $116, 71-140 lbs = $232, 141-150 lbs (max) = $348

The USO Northwest’s Sea-Tac Center at the Seattle-Tacoma International Airport provides military members and their families with these amenities.

Food & Beverages
• Beverages
• Coffee & Tea
• Snacks

Connectivity
• CAC Readers
• Charging Stations
• Computers & Laptops
• DSN Phone
• Fax Machines
• Phones
• Printers
• Skype
• Wi-Fi

Multimedia & Gaming
• TV & Cable
• Xbox One

Rest & Relaxation
• Bathrooms
• Beds & Bunks
• Board & Table Games
• Children’s Play Area
• Event & Sports Tickets
• Library
• Lounge
• Playing Cards
• Showers
• Toiletries

Travel Services & Gifts
• Flight Time Boards
• Greeting Cards
• Information Desk
• Local Information
• Lost & Found
• Luggage Storage
• Open 24 Hours
• Transportation Information

Please reference and utilize the links provided below.
https://www.facebook.com/SeaTacAmcPassengerTerminal/
https://northwest.uso.org/sea-tac
https://www.portseattle.org/sea-tac
http://www.spacea.net/seattle-tacoma-iap-seatac
http://www.mcchord.af.mil/About-Us/Space-A/

Transportation is an entitlement for travel of civilians, military personnel and/or dependents. The nature (accompanied/unaccompanied) and duration of the individual's assignment to a particular station determine the legal right to one or more of the allowances. Travel and transportation allowances authorized at government expense for military and civilian personnel are prescribed by DTMO, Volume 1 and JTR Volume 2.

The DTMO and DTMO are implemented by the Secretaries of the Armed Services in accordance with authority contained in public law. They are regarded as statutory regulations having the force and effect of law. The DTMO must be used in determining entitlement of military and civilian personnel of the Marine Corps to travel and transportation allowances at government expense.

Marine Corps policy requires travel be directed only when it is in the best interest of the government.

Official orders establish the authorization for official travel and transportation at the government’s expense and provides the basis for the traveler's reimbursement. Original orders must be endorsed to describe transportation furnished. Personnel traveling on official business are expected to exercise prudence in incurring travel expenses.

Commercial transportation shall be employed for the travel of persons between points within CONUS when such transportation is readily available and capable of meeting mission requirements. Travel by other modes, such as passenger vehicle, may be authorized as advantageous only when the use of common carrier transportation would seriously interfere with the performance of official business, impose an undue hardship on the traveler, or when the total cost by common carrier would exceed the cost by some other method of transportation.

Order writing activities/administrative officers and individuals shall contact the Passenger Travel section 760-725-8635 / 760-725-8637 to identify travel requirements as soon as Official or Web orders are received.

Air Mobility Command (AMC) is mandated for all service members traveling to an overseas (OCONUS) location.

The commercial transportation industry is an important supplement to the Defense Transportation System, and interface with the industry must be made in a responsible manner. When commercial carriers offer assets in response to valid DoD requirements, these assets are unavailable for commercial use. The carrier is, in many cases, turning away potential revenue from the civilian sector in order to move military requirements. If reservations are canceled at the last minute, the carrier either is unable to sell or has difficulty selling seats. Accordingly, when commercial reservations are made, there must be a valid requirement and a clear intent to execute the travel via this means. Without the utmost of integrity in dealing with commercial carriers, DMO's cannot establish the credibility and trust essential in time of actual emergency.

All Marine Corps sponsored travelers, to include infants, are entitled to a separate seat when traveling on government and government-procured transportation. Infants shall be transported in appropriate infant seats for safety purposes.

The government remains obligated to use contract carriers unless they fail to meet mission needs or qualify under one of the exceptions listed below.

Space or scheduled flights were not available in time to accomplish the purpose of travel.
Use of contract service would require the traveler to incur unnecessary overnight lodging costs which would increase the total cost of the trip; or The contractor's flight schedule is inconsistent with/will not meet mission requirements or where applicable, does not allow travel during normal working hours; or
A non-contract carrier offers a lower fare available to the general public, the use of which will result in a lower total trip cost to the Government, to include the combined costs of transportation, lodging, meals and related expenses, provided the unit is prepared to accept the penalties when this travel is selected and subsequently cancelled for any reason.
http://apps.fss.gsa.gov/citypairs/search/

Carrier tariffs prohibit use of contract fares for circuitous travel and personal use. Transportation costs in excess of transportation from origin to destination via the most direct route cannot be charged to the GTR.

Airlines offer restricted fares at a far lower price than unrestricted fares. These fares are often cheaper than government contract fares; however, the restrictions make them an undesirable option. The restrictions may include various travel requirements such as round trip and minimum stay, as well as penalties for change and/or cancellation. These fares have penalties that apply when a ticket/itinerary is changed or canceled. Penalties normally range from 25 to 100 percent of the value of the ticket. Restricted airfares lower than contract airfares may be authorized by the TMO when they meet mission requirements, the restrictions are acceptable to the command, and they do not place an unavoidable burden on the travelers. The lower fare(s) may be used based on an application of exception number 3 above. TMO will not select a non-contract fare with restrictions when a government contract fare exists unless requested by the command for TAD travel.

When a restricted fare is requested by the unit, this information will be requested in the travel orders using the statement "Restricted fare requested and, if levied, cancellation/penalty fee authorized by (activity name)." This statement acknowledges the fact that the order-issuing authority understands the risks involved and accepts the fact that if the orders are canceled or modified after issuance of tickets, the penalty fee will be charged against their travel funds whether or not travel is performed.

Application of the Administrative Service Fee. Administrative service fees levied by airlines on restricted fares are not payable by the government unless the change was the result of an official action. The traveler will require written justification (orders modification, etc.) to substantiate the change.
Changes for personal convenience are paid by the traveler

Consistent with DoD policy, Marine Corps sponsored travelers who are authorized to use commercial air carriers within or outside the United States for official business will use less than first-class accommodations.

Approving Authority for the Use of First-Class Air Accommodations.  
Regardless of rank when circumstances require first-class air travel, authorization must be obtained from the Secretary of the Navy via the Commandant of the Marine Corps (Code MMOS).

Procedures/Circumstances Required for First-Class Air Travel.
First-class air travel can only be used when exceptional circumstances dictate use of this class accommodation. Such circumstances primarily involve considerations of security and when travel must be performed at a specific time and no other accommodations are available. Authorization for the use of first-class air accommodations shall be made in advance of the actual travel unless extenuating circumstances or emergency situations make advance authorization impossible. If advance authorization cannot be obtained, written approval from the CMC, Code MMOS shall be obtained at the earliest possible time.

Prior authorization or subsequent approval not required when
First-class is the only service offered between origin and destination, including connecting points. The traveler must certify the single class of service on the travel voucher.
A traveler wishes to fly first-class, paying the additional charge to the carrier or CTO from personal funds.

Blanket approval (prior authorization or subsequent approval not required) when
The Chief of Mortuary Affairs determines that coach class accommodations for person escorting remains will not allow arrival in time to meet funeral home and burial commitments.

Marine Corps escort officers are required to accompany foreign military officers, provided all costs are paid from foreign military sales funds.

Blanket Authority Granted to Individuals. 
The Secretary of the Navy may grant blanket authority to an individual for use of first-class travel on a continuing basis. This is done only in exceptional cases of unquestionable justification, such as a physically handicapped person incapable of traveling in less than first-class accommodations. When travel occurs under such authority, it is required that the date of the blanket authority, date of travel and the route traveled be reported to the Commandant of the Marine Corps (Code MMOS).

Documentation and Reporting First Class Travel. 
In all cases, proper documentation must be maintained to support first-class travel. The transportation endorsement to the original orders shall contain the reason for use of first-class accommodations and the approving agency. In the absence of authorization or approval, the traveler is responsible for all additional costs resulting from the use of first-class travel.

Business class travel will only be arranged for the following circumstances.

If coach class is not available and the only other alternative that would meet the mission is the use of foreign flag air transportation, the local transportation officer or appropriate authority may approve business class travel on U.S. flag air carriers. This policy applies to all personnel traveling on official business. Refer to JFTR paragraph U3125-B2  The T/O will endorse the original orders accordingly.

Business class travel is required to support mission requirements. The order writer must place a statement in the original orders indicating “mission requirement requires business class accommodations”. Flights in excess of 14 hours alone do not support the use of business class unless the orders contain a statement indicating business class required to support mission requirements.

Coach or economy class is the only level of service authorized for domestic flights. This policy applies to Foreign Military Sales (FMS).
E- Tickets are available if required.

Unless otherwise stated in travel orders as a mission requirement, a subcompact rental car will be selected.

UNIT will submit a TMR request for all movements.

Questions and changes to TMR request are to be submitted to pto@usmc.mil

For Group Travel, units will submit a request to pto@usmc.mil and call the Passenger Travel office for confirmation 760-725-8637. Groups are defined as a party of ten or more persons traveling together on the same day, on the same flight.

Reference: The provisions of U2000 of the JFTR and Code of Federal Regulations (CFR), 5 CFR Part 2635 , contain applicable instructions regarding these subjects.

If a traveler is denied boarding on commercial flights, the airline will provide the traveler with a letter stating the flight was overbooked. Any monetary compensation provided to the traveler as a result of the airline’s failure to provide confirmed reserved space is the property of the U.S Government and is to be turned over to the local disbursing office. If the airline provides a free airline ticket, this will be turned over to the local TMO for use by the traveler on a subsequent trip.

These payments, made because of airline over bookings, are distinguishable from penalty payments and can be retained by the traveler if he or she voluntarily relinquishes a seat on the condition that:
· The surrendering of the seat does not interfere with the performance of the traveler's official duties or mission accomplishment.
· Any additional travel expense incurred must be offset against such compensation by the traveler.
· If giving up the seat delays the traveler, the traveler is responsible for any lost time which may occur.

Participation in frequent flier programs is voluntary. A single account for government generated miles is required. Programs containing both official and unofficial miles are the property of the government per the JFTR.

Obtaining transportation on other than the least cost carrier, based upon the uncertain potential that such a decision would ultimately result in a cost savings, is not authorized. Official transportation will not be arranged on a carrier solely to obtain frequent flier points, free tickets, and any other amenities or gifts.

To the maximum extent practical, overall travel costs should be reduced by using benefits earned through frequent traveler programs to obtain free airline tickets, rooms, and rental vehicles. However, the member may elect to use earned mileage credits for accommodation upgrades while on official government travel.

Official travelers may accept free upgrading of service to first-class, membership in clubs and check-cashing privileges.

Special Issued Passport Application Procedures
PASSPORT APPLICATION PROCESSING - BY APPOINTMENT ONLY! NO WALK-INS.
To schedule an appointment, please email us Monday-Thursday between 0730 and 1600 at: camp_pendleton_passports@usmc.mil
For the Passport Checklist, List of Required Documents, and Unit Processing, email: camp_pendleton_passports@usmc.mil

Turnaround time for passports is 6-8 weeks. Turnaround time for visas is 4 weeks.

For leisure passport requests or inquiries, please contact your local U.S. Postal Service.

For any inquiries, please contact us at 760-725-8637 or 760-725-8631.

Unfortunately, some personal property shipments may not arrive by the Required Delivery Date (RDD), shown at block 8 on the Bill of Lading. The TSP, identified in block 1 on the Bill of Lading, will trace shipments upon customer or Government request. They will provide a response within 24 hours for tracer actions requested on a weekend or holiday, the 24 hours will begin the next business day. Tracing requests must contain the Bill of Lading number also located on your Bill of Lading form. You may elect to either trace your shipment directly with the TSP or through your transportation office.

Inconvenience Claim
If you have been inconvenienced during a move because the TSP failed to pickup or deliver your shipment on the agreed date, customers may be entitled to file an inconvenience claim.

You must document your claim fully with an itemized list of charges and accompanying receipts. Out-of-pocket expenses claimed must be reasonable and relate directly to relieving a definite hardship being suffered by the member/employee or the member's /employee's dependents. The carrier is not liable for these costs if the delay was caused by acts of God, acts of the public enemy, acts of the government, acts of the public authority, violent strikes, mob interference, or delays caused by the government in which TSP negligence did not contribute to the delay.

The TSP will acknowledge receipt of an inconvenience claim within 15 calendar days from the date of receipt. The TSP should reimburse the member/employee within 30 days from receipt for reasonable out-of-pocket expenses limited to the following items and other items needed by a member/employee while awaiting the delivery of his or her shipment.

Expenses 
Out-of-pocket expenses are all expenses incurred by a member/employee and their family members because they are not able to use the items in the shipment or to establish his or her household. Expenses include but are not limited to, lodging, meals, laundry service, furniture and/or appliance rental, to include rental of a television or other similar expenses such as towels (two per person), pots, pans, paper plates, plastic knives, plastic spoons, plastic forks, paper and/or plastic cups, and napkins. A request for reimbursement of alcoholic beverages in any quantity is prohibited. If the carrier purchases tangible household items such as towels, pots and pans, the carrier may make arrangements to reclaim those items upon delivery of the member's/employee's shipment.

The maximum liability for lodging will not exceed the per diem lodging rate, based on the number of people in the member's/employee's family, e.g., the member/employee and spouse would be expected to share one room in a hotel; additional family members, depending on age and sex, may require additional rooms. TSP's maximum liability for meals and incidental expenses will not exceed the Meals and Incidental Expenses rate for the member/employee and each family member.

In the event of a disputed claim, the TSP may appeal the case to the destination Transportation Office no later than the 35th day. The DMO will make every effort to resolve the dispute by the 45th day.

Direct Delivery
Direct delivery minimizes potential loss and damage to your household goods because it eliminates the need to handle your shipment two additional times; one to unload in temporary storage and another to re-load it back on the truck for delivery to your home. If you want a direct delivery, we must be able to contact you and make delivery arrangements with the TSP no later than 2 hours from the time the TSP offers the shipment for delivery (one hour if the origin is less than 200 miles). We cannot send a driver to your residence without confirmation that someone is home. Give the Inbound Division a call to ensure we have current and correct contact information in our system and your preference for a direct delivery.

Attempts
If you or your receiving agent cannot be located on the delivery date, you will be subject to an attempt delivery fee. You will have to pay the attempt fee before setting up delivery for a different day.

Partial Delivery (Military only)
You are authorized one partial release from temporary storage at Government expense. Additional partial release requests for the same shipment will be at the member's expense. To request a partial release, it is important for TMO to receive the delivery request form as well as a copy of the inventory sheets with the requested items circled. Please send us a copy of each document via fax to 760-725-8765.

Full Delivery
To schedule the delivery of your personal property the TPS/DMO will need your delivery address and a date (weekday, non-holiday). Deliveries are accomplished Monday through Friday, between the hours of 0800 to 1700, excluding Saturdays, Sundays, and US holidays. Specific delivery times cannot be scheduled. Property owners or their designated agent must be at the residence during those hours on the day of the delivery. Members should not schedule a delivery on the closing date of residence. To schedule a delivery, use the following method;

Contact the TSP or our Inbound transportation agents during duty hours at Commercial 760-725-8666 / 760-725-8848 , or DSN 760-725-8666 / 760-725-8848 between 8:00 am - 4:30 pm

If you will not be available for the delivery of your property, you can designate an agent to act on your behalf. This individual can be your spouse, family member (at least 18 years of age), a friend, co-worker, etc. If you have an emergency on the delivery day, you can designate an agent by leaving written authorization, naming the agent. The agent gives this authorization to the carrier. You may designate agents by using a Power of Attorney or Informal Letter of Authority. Also, if you leave your residence and leave the movers alone, they will stop working and you may be charged waiting time.

Unloading at destination includes the one-time laying of rugs and the one-time placement of furniture and like items in the room of the dwelling or a room designated by the customer. All articles disassembled by the Transportation Service Provider or originating from non-temporary storage will be reassembled. On a one-time basis, all barrels, boxes, cartons, and/or crates will be unpacked and the contents will be placed in a room designated by the member/employee. This includes the placement of articles in cabinets, cupboards, or on shelving in the kitchen when convenient and consistent with safety of the article(s) and proximity of the area desired by the customer, but does not include arranging the articles in a manner desired by the customer. The unpacking service and removal of debris will be performed to the customer's satisfaction at the time the goods are delivered to the residence unless specifically waived in writing by the customer or customer's agent. The Transportation Service Provider, agent, or contractor shall have all tools for reassembling on hand. If unpacking is waived, Transportation Service Provider is not required to pickup empty boxes at a later date. The customer or the customer's designated agent must be at the residence when the carrier arrives.

Your Responsibilities at Delivery
1) You, or your designated representative must be at home on the day of delivery. Memorandum of designated representative must be submitted to the customer service division NLT one day prior to delivery.
2) Know in advance where you want each piece of furniture placed. The mover is required to place each piece only one time.
3) Check each carton or item off the inventory. Make sure everything that was picked up is delivered.
4) List any damage or missing items with appropriate inventory numbers on the DD Form 1840, "Joint Statement of Loss or Damage at Delivery," to avoid problems. Make sure you look over your property and list any missing inventory line items or noticeable damage at this time.
5) Ensure you read all documents and the delivery is completed to your satisfaction prior to you signing any documents. (see Mover's Responsibilities at Destination).
6) Call the Quality Assurance Office at 760-725-3318 if problems arise while the movers are at your delivery address. Do not argue with the mover.

Mover's Responsibilities at Delivery
You can expect the mover to begin delivery of your shipment between the hours of 8:00 am and 5:00 pm and complete delivery services by 2100 hours.

Your mover will
1) Unpack and unwrap all cartons, boxes and crates.
2) Place each item or carton in the room you indicate. This includes placement of unpacked articles in cabinets, cupboards or on kitchen shelves when convenient and consistent with the safety of the articles and in the order that it is unwrapped or unpacked. Have placement of furniture and carton planned out prior to the arrival of your mover.
3) Assemble all furniture and equipment disassembled by the movers at origin. NOTE: The TSP may not be able to reassemble some items due to damaged parts, missing hardware or complexity of the item to be reassembled. In the event items are damaged or have hardware missing, you must first complete the claims process for damaged or missing pieces. Once the claims process has been completed, contact WA and we will schedule the TSP to return and complete the reassembly of the items. In the event items cannot be reassembled due to complexity, the TSP must contact the WA and receive approval to schedule a third pary company who may be familiar with the type of article to be reassembled. Be advised that this process may take 3 - 5 days to accomplish.
4) Remove packing and blocking from appliances. (The mover is not required to connect appliances to electric, gas or water outlets.)
5) Remove all packing material resulting from the unpacking.
6) If you decide to do some, or all, of your unpacking, the mover is not required to return to pick up any packing debris.
7) Jointly with you, make a written record of any loss or damage on the DD Form 1840, "Joint Statement of Loss or Damage at Delivery," sign the document and obtain your signature. The mover must leave three copies of the DD Form 1840 with you.

If authorized, temporary storage may be used in lieu of delivery. Members may be entitled to 90 days' temporary storage for any authorized HHG transportation. If HHG aren't removed from storage before expiration of the first 90-day period, storage charges accruing thereafter are the member's responsibility unless additional storage is authorized and approved.

Certain circumstances may warrant an extension of this temporary storage entitlement. You must apply for an extension by completing a DD Form 1857 if you need to keep your personal property in temporary storage beyond 90 days. A statement from the member, containing all of the facts, must accompany requests for authorization/approval of such additional storage. Please note, if you're a civilian employee you'll also need to attach an amended copy of your orders with the authorization to extend storage. Extension requests must be received prior to the current expiration date. Some valid examples of temporary storage extensions are:
Serious illness of the member
Serious illness or death of a dependent
Impending assignment to Government quarters
Directed TDY after arrival at permanent duty station
Non-availability of suitable civilian housing
Awaiting completion of residence under construction, and
Acts of God

NOTE - If you do not follow these new loss and damage claim procedures, you may not be able to recover the cost of any loss or damage.
At the time of delivery of your household goods/unaccompanied baggage, your mover will give you five copies of a two-sided form --DD Form 1840. If they do not have these forms for you, immediately notify the Quality Assurance at TMO 760-725-3318.

On your inventory, carefully check off each piece or carton received by inventory number as it is unloaded from the mover's vehicle. Examine any damage carefully and detail the exact damage on the 1840. List all missing items by inventory item number and description. All damage and/or loss you notice at delivery should be identified on the DD Form 1840 by inventory number, name or item description, and type of damage (or loss).

Be sure the mover signs and dates all copies legibly. Be sure they leave you three of the five copies of the completed form which you and the mover have signed. As soon as possible, but not later than 70 days after delivery, you must examine every item in your shipment and record any additional damage or loss which was not noted or listed at delivery on the DD Form 1840R (reverse side of the DD Form 1840) by inventory number, name of item, and the type/extent of damage or loss. You must deliver those three copies of the completed form to your claims office Claims Office Page within 70 days of your household goods/unaccompanied baggage delivery. The claims office will retain two copies. The third copy will be stamped with the date received and returned to you for your use when you submit your claim.

PERSONNEL PROPERTY CLAIM
1. STATUTE OF LIMITATIONS 
The government under the provisions of Army regulation AR 27-20 may pay no claim unless it is presented within with TWO YEARS (2) from the date the shipment was received, or you are notified in writing that the entire shipment is lost. THIS TIME LIMIT CANNOT BE WAIVED.
2. NOTIFICATION TO THE TSP 
All loss and/or damage must be reported on the DD Form 1840(R) and the form turned into the Claims Office within 70 DAYS from the date of delivery of the shipment. If you turn in the DD Form 1840(R) to the Claims Office and later find further damage or missing items, it is your responsibility to return to the Claims Office within the remainder of the 70 day time period specifying the items later discovered, and a supplemental DD Form 1840(R) will be dispatched by the Claims Office.
3. DISPOSAL OF PROPERTY AND TSP INSPECTION RIGHTS 
DO NOT dispose of any items, which may be part of your claim without the approval of the Claims Office. The TSP has a right to inspect all property up to 45 days from the last dispatch date of the DD Form 1840(R).
4. SALVAGE RIGHTS If it is necessary for the government to replace a damaged item on any shipment except DPM, local moves, and local storage, the TSP has salvage rights to the property. The property should be set-aside for at least 90 days after payment of your claim to give the TSP the opportunity to obtain the property. On DPM, local moves, and local storage, the government has salvage rights, and the items will be turned in before payment of your claim.
5. ESTIMATES OF REPAIR OR REPLACEMENT AND ESTIMATE FEES
a. Estimate of repair: An estimate is required for any externally damaged item, if the repair cost will exceed $50.00. On internally damaged items (such as VCRs, TVs, stereos, etc.), an estimate is required regardless of the cost.
b. Estimate on replacement cost: An estimate is required for any item that is damaged beyond repair, if the replacement cost will exceed $100.00. When you ask to replace an item damaged beyond repair or missing and the replacement cost of that item exceeds $100.00, you will need to provide substantiation of the amount claimed. (You can use paid receipts, a picture of that item from a catalog or something printed from the Internet). When replacing an item that is missing or damaged beyond repair and the exact item cannot be found, the price of something of similar quality will be accepted.
c. Estimate Fees: The estimators will charge for their time. That cost is paid by you and added to your claim. The Claims Office refunds this cost to you unless the estimator deducts the fee from the final repair bill.
6. IRREPARABLE ITEMS 
When claiming replacement cost for property damaged beyond repair, an irreparability statement from a reputable dealer must be submitted with the estimate of replacement cost.
7. LOST ITEMS 
If an item is lost that is not listed on the inventory; proof of purchase is required. Receipts, canceled checks, or affidavits from disinterested parties may be used for this purpose.
8. AUTHORIZATION TO FILE CLAIM 
If a claim is filed by your designated agent, a Power of Attorney must be submitted. If the agent is the spouse of the service member, a letter of authorization may be used.
9. FALSE CLAIMS (The following penalties may be imposed for filing a false claim)
a. DENIAL for payment on items tainted by false information.
b. COMPLETE DENIAL of claim.
c. If fraud is detected after you have received a settlement on your claim, the Claims Office can recover the money from you.
d. Criminal prosecution that could result in a fine, imprisonment, or both.

For customers with shipments processed through Defense Personal Property System (DP3/DPS), this paragraph applies.
A. Your main point of contact regarding your shipment is your TSP (or commonly called carrier). To update any information, change of delivery address, destination phone contact information, email address, delivery date, change of delivery date, Storage In Transit (SIT), etc., you must contact your TSP.
B. You may contact DMO at 760-725-8848 / 760-725-8666 to find out the status of your shipment. You may contact the DPS Help Desk at 1-800-462-2176, if you have a problem with your password.
C. If you need assistance from the DMO Camp Pendleton Quality Assurance Division due to problems during the delivery of your shipment, call 760-725-8848 / 760-725-8666. You must advise them that you are a customer with a DPS shipment.

NOTE: For non-DPS customers this paragraph applies. When you arrive here in CAMP PENDLETON area, it is imperative that you contact Inbound to ensure your contact information is entered into our system.

To schedule a pick-up or for further info call DMO Freight Shipping
Accurately prepares and maintains the required transportation documents for outbound materials when processed ready for shipment via air, and or surface modes of transportation. Determines the mode of transportation required for each shipment and ensures compliance with proper packing, packaging and preservation specification requirements, prices and records applicable transportation costs in accordance with the appropriate transportation priority.

This section will provide copies of transportation documents to the customer upon request. The warehouse section is responsible for the initial receipt of cargo from Preservation Packing and Packaging (PP&P), 1st Supply Battalion, 1st MLG. The section ensures that the initial documentation (DD Form 1348-1 or DD Form 1149) corresponds with the stenciling on the cargo. If the cargo requires special handling or hazardous classification, it must also be accompanied by a shipper's Declaration to be completed by PP&P or a qualified hazardous certified person. If the cargo is hazardous, the section ensures that the information on the key block is verified and correct. If discrepancies are noted with the shipper's declaration, the cargo is rejected until the corrections are made. All freight must go through PP&P for packaging and hazardous materials certification.

"It's Your Move" will help you understand your entitlements and responsibilities concerning shipment and storage of household goods, unaccompanied baggage, boats and firearms. It also has an excellent explanation of how to file a claim for any loss or damage.

"Know Before You Go" contains everything U.S. residents should know before they go abroad.

"Shipping Your POV" and "Storing Your POV" explain your entitlements to ship or store your Privately Owed Vehicle if you receive overseas orders.

"Moving Your Mobile Home" will help you understand your entitlement and responsibilities in the movement of your mobile home. Your transportation office will make all arrangements to schedule the movement, if you desire. History has shown that moving your mobile home will most likely result in excess transportation costs, which you are responsible for paying.

"Don't Move Gypsy Moth" explains regulations requiring residents of the Northeast US area to inspect their outdoor goods for Gypsy Moth prior to loading and shipping. Failure to inspect household articles for gypsy moth life stages prior to movement from a regulated area is a violation of USDA quarantine regulations and may result in significant civil penalties. Inspecting your personal property for gypsy moths goes beyond being a good neighbor: it is required by law.

"Joint Federal Travel Regulations" is the authoritative source for regulations pertaining to per diem, travel and transportation allowances, relocation allowances, and certain other allowances. Volume 1 applies to Uniformed Service members (including both regular and reserve components) while Volume 2 applies to civilian members.
Joint Federal Travel Regulations
(VOL 1 - Military Members)
Joint Travel Regulations
(DoD Civilians)

Please see the list of approving offices for retirement extensions.

Your weight allowance is established under provisions of the Joint Federal Travel Regulations and is the maximum weight you can move at government expense. This allowance includes the weight of household goods you ship, place in storage or send as unaccompanied baggage and goods you already have in storage. Your allowance is based on two factors; your paygrade and whether you have dependents.

You - not your DMO or the carrier - are responsible for staying within your weight allowance. If the weight of items packed, shipped or stored exceeds your weight allowance, you must pay all charges connected with the excess weight. For this reason, estimating the weight of your household goods is very important. Estimates should start early, even before you visit your transportation office to set up the move. The counselor at your transportation office will need an estimated weight for each shipment you intend to make.

An easy and fairly dependable method for making this estimate is to figure 1,000 pounds per fully furnished room (not including storage rooms or bathrooms) or 500 pounds per partially furnished room. Then add the estimated weight of large appliances and items in the garage, storage rooms, basement, etc. The weight of professional books, papers and equipment doesn't count against your weight allowance. The link below will take you to a more accurate weight estimator, but remember, it is only an estimate. Weight estimates are planning tools only and are not official. You can not use estimates weight to refute excess weight charges.

Weight Estimator

To avoid excess weight charges, stay within your authorized weight allowance by disposing of unnecessary possessions. When you receive a notification for exceeding your weight allowance, check it carefully. Often you may not have received credit for professional books, papers and equipment or some other entitlement. If you have any question concerning your excess weight, contact your local DMO. You are entitled to have your shipment reweighed prior to delivery at destination. A request for a reweigh can be made through the DMO either at origin or at destination PRIOR TO DELIVERY.

PCS weight allowances do not apply when:
- Vacating Government or Government-controlled quarters upon separation and retirement when ordered to vacate by competent authority and movement is to a local residence pending election of home of record/selection.
- Moving to occupy Government or Government-controlled quarters.
- Vacating local economy quarters in compliance with orders.

The following items are not authorized for shipment with your household goods, Even if they meet the definition of household goods described earlier.
Combustible Liquids
Alcoholic beverages (any single container exceeding one (1) gallon capacity)
Alcohols
Antifreeze compounds
Camphor oil
Fluid cleaners (containing combustible materials, e.g., spot clothing cleaners and
Office machine cleaners)

Corrosive Liquids
Acids--muratic, nitric, photographic, sulfuric
Battery with acid
Disinfectants
Dyes
Flame retardant compounds
Iron/steel rust preventing-rust removing compounds
Paint and paint related materials

Explosives
Ammunition
Black powder
Blasting caps
Dynamite, plastics or any similar explosives
Explosive auto alarms
Fireworks
Fuse lighters
Igniters
Primers
Propellants
Signal flares
Smokeless powder
Souvenir explosive instruments of war
Spear guns having charged heads
Toy propellants or smoke devices

Flammables
Batteries with acid or alkali
Acetone
Adhesives (glues, cements and plastics)
Ammonia
Charcoal briquettes
Cleaning fluids
Compound 3 weed killers
Denatured alcohol
Enamel
Gasoline
Insecticides
Kerosene
Lacquer
Leather dressing or bleach
Lighter fluids (pocket, charcoal, camp stove, lamp or torch)
Liquors (any single container exceeding one (1) gallon capacity)
Matches
Oil stains for wood
Paint
Paint or varnish remover
Petroleum products
Polishes, liquid (metal, stove, furniture and wood) '
Propane tanks
Propane or other gas used for cooking or heating purposes
Shellac
Shoe polish (liquid)
Solvents, plastic
Stains
Turpentine
Varnish
Wood filler
Compressed gases
Engine starting fluids, fire extinguishers and gases used in welding.
Aerosol Cans
Other regulated material termed combustible, corrosive or flammable

Scuba Diving Tanks
Only those scuba diving tanks containing not more than 25 pounds per square inch at 70 degrees Fahrenheit may be shipped as household goods or unaccompanied baggage. Servicing scuba diving tanks for shipment will include:
Written certification of purging serviced by dive shop or licensed individual qualified to perform purging. (A tag or label must be affixed to the tank certifying service was performed.) Completely empty tank, remove the valve, and replace valve with plug designed for this purpose.

Propane Tanks 
As of May 2000 propane tanks can no longer be shipped in your Government Procured Household Goods move. Propane tanks are considered hazardous materials regardless if they are purged or not.

The size of your household goods shipment determines how much time is need for packing and pick-up. The following rule of thumb will give you an idea how much time should be allotted for packing your household:

Weight Estimate
Less than 4,500 lbs, Packing 1 Day, Pick-Up Same Day
5,000 lbs to 9,000 lbs, Packing 2 Days, Pick-Up 1 Day
10,000 lbs to 14,500 lbs, Packing 3 Days, Pick-Up 1 Day
More than 14,500 lbs, Packing 4 Days, Pick-Up 1 Day

Carriers generally will not pack or pick up on holidays or weekends. During the peak moving season from June through August, available dates fill quickly, so contact your DMO early if you are planning to move during these months. Your preferred packing and pick-up dates should not be any sooner than 10 calendar days from the date you submit your paperwork.

The distance and weight of your shipment determines how many days the carrier is allowed to get your household goods to the destination. Your shipment could arrive at an earlier date, but this is entirely up to the carrier. Your shipment's Required Delivery Date will be recorded in your Bill of Lading (block 8). The required delivery date will not necessarily be the delivery date at your residence, but is the carrier's deadline to get the shipment to the destination agent. Delivery to your residence will need to be coordinated with your Transportation Service Provider (TPS) or destination transportation office.

If you know your estimated weight and mileage, visit our transit time guide to determine the approximate number of days for your household goods to arrive at their destination: Transit Times. If your carrier does not arrive by the required delivery date, you may be entitled to compensation by filing an inconvenience claim with the Carrier.

Be sure to make contact with your TSP or the DMO that services your destination and provide them with an enroute point of contact (cell phone number, e-mail address, or relative) so that they can keep you advised of your shipment.

Members are authorized Storage in Transit for up to 90 days in conjunction with a PCS move. The Transportation Office may approve additional periods of storage in 90 day increments, but these requests must be submitted in writing:
Intervening TDY or long-term training assignment
Nonavailability of suitable housing
Completion of residence under construction
Serious employee illness
Dependent
illness or death
Other circumstances beyond the member's control

If a military member allows the Storage in Transit time to expire, storage charges and liability for loss and damage become the member's responsibility. The member pays for storage services directly to the storage company, however, the member is still entitled to a delivery and unpacking at government expense.

Members ordered on a PCS with TDY are entitled to have their property placed into non-temporary storage at origin for the period of the TDY. The property stored at Government expense under this provision may not exceed the member's PCS weight allowance. If the member does not use non-temporary storage at origin and elects to ship to destination, any storage utilized is chargeable to their entitlement of 90 Days.

Certain circumstances may warrant an extension of this temporary storage entitlement. You must apply for an extension by completing a DD Form 1857 if you need to keep your personal property in temporary storage beyond 90 days.

You can unknowingly incur excess costs at your expense in shipping your household goods. The following list describes things you can do to avoid excess personal costs associated with your move:

Extra services - Avoid requesting specific routing, special loading, or any other service that is not routinely provided. Excess Weight - Members should be aware that the total combined weight of all shipments, including goods in storage, must not exceed your authorized weight as defined in the Joint Federal Travel Regulation.
Extra shipments - Multiple household goods shipments from the same point of origin to the same destination, may result be in excess cost.
Excess distance - Your orders determine authorized point of origin and destination. Deviation may incur excess cost. ( For example auth point Oceanside, CA to Dallas, TX and you elect shipment from Oceanside, CA to Miami, FL You will incur excess cost.)
Unauthorized items - Avoid shipping unauthorized articles. If unauthorized articles are discovered in shipments after pickup, the member will incur additional cost to stop shipment to unload and remove the items.
Avoid attempt charges - Members or their designated representatives are required to be available between 8 a.m. and 5 p.m. at the scheduled pickup or delivery address on the date the packers and movers are scheduled to arrive. If you or your designated agent are not available during pickup or delivery or of your residence is dirty, you will be charged an attempt fee which may exceed $200.00.
Special Items and Situations - If movers determine pests are present at the pickup address and depart without a pickup, the members will be charged for an attempted pickup and once cleaned the move will be rescheduled which could take up to 2 weeks.

For OCONUS moves, boats that don't fit in a standard overseas container must be shipped One Time Only (OTO) rate. Almost all boats and/or boats with trailers won't fit in a standard overseas container, therefore must be shipped under an OTO boat rate, which would mean excess cost to the member. Any boat over 14' or with a trailer for CONUS moves will also mean excess cost to the member.

If you can not be available for the pickup or delivery of your property, you can designate an agent to act on your behalf, you should always list your spouse as your agent in case you are called away during the move. Your agent can be your spouse, family member (over 18), a friend, co-worker, etc. If you have an emergency on the pickup day, you can designate an agent by leaving written authorization, naming the agent. The agent gives this authorization to the carrier. You may designate agents by using a Power of Attorney or Informal Letter of Authority signed by you. If you leave your residence and leave the movers alone, they will stop working and possibly leave and you will be charged waiting time.
 

Full Replacement Value (FRV) Protection is an important benefit for the Military Service Members, Department of Defense Civilian Employees and DoD Families. Personal property shipments are eligible for FRV protection. FRV protection is available at no additional cost to DoD members. If your personal property becomes lost, damaged or destroyed while in the care of the Transportation Service Provider (TSP), the member can recover the greater of $5,000 per shipment or $4.00 times the weight of the shipment (in pounds) up to a maximum of $50,000 as compensation for loss. FRV applies to all government shipments moved after 2007.

There are three critical documents you must be sure to get copies of before the carrier departs and should hand carry with you to your destination:
Household Goods Descriptive Inventory
Government Bill of Lading
You are entitled to a  LEGIBLE COPY of each of these documents from the movers.

Household Goods Descriptive Inventory: This is your official record of what is being shipped. Make sure all items are listed. The form is completed by the movers in coordination with you or your agent. It should accurately describe the items you are shipping and the condition of each. If an item is not listed on the inventory it may be difficult to claim due to no proof tendered (given) to movers.

If movers observe damage to your goods prior to pickup, they will note this on the line by the item on the inventory. If you disagree with these exceptions noted at the time of pick-up, you must circle the inventory number you disagree with. Then enter the inventory number in "Remarks/Exceptions" section of the inventory with the phrase, "I protest exceptions taken by the driver at time of pick-up." Your signature on the inventory is your concurrence with the count and condition of each item listed. check carefully before you sign.

DD Form 619: This form is used for CONUS household goods shipments only. It lists the following:
The number of cartons used to pack your shipment. (The number column should be completed before you sign.)
The weight of professional items
Additional services performed
Appliances at origin
Bill Of Lading: This document shows you the following critical information:
Bill of Lading number (B/L NO.) used to track the shipment
Required delivery date (RDD)
Destination
Whom to contact upon your arrival at destination

When completing your application to move (DD 1299), you must provide an estimated weight of your professional books, papers and equipment (PBP&E) on your application for shipment or storage. This constitutes an official declaration of intent to ship PBP&E. Movers should annotate weight of PBP&E on DD 619 that you or your releasing agent will review and sign. You must also separate your PBP&E from the rest of your property so they may be packed, marked and weighed separately. When properly listed on the inventory, they are not counted as part of your weight allowance. Before signing the inventory prepared by the movers be sure these items are listed as "PBP&E" and not as "books" or "miscellaneous." The proper designation of these items and the exclusion of the weight is very important. Professional books, papers, and equipment do not include office, household or shop fixtures, furniture (such as bookcases, desks and file cabinets) or sports equipment.

When required to perform official duties, the following items are considered professional books, papers and equipment:
Reference books, papers, and material;
Instruments, tools and equipment needed by technicians, mechanics and other professionals;
Specialized clothing such as diving suits, flying suits, band uniforms and other apparel not considered to be normal or usual uniforms or clothing; BASIC ISSUE UNIFORMS CANNOT BE DECLARED

Communications equipment used in connection with the Military Affiliated Radio System; and Individually owned or specially issued field clothing or equipment, official awards and other memorabilia given to a member by a uniformed service, professional society or organization, or a U.S. or foreign government.

JOINT FEDERAL TRAVEL REGULATIONS (JFTR) PARAGRAPH 2.1.4 (U5310-C) professional books, papers and equipment (PBP&E) provides special weight allowance for a spouse tp ship up to 500 pounds of PBP&E when moving on a permanent change of station (PSC) orders. (must be approved prior to the move by Secretarial Process).
*JFTR REVISIONS U5310-C, these changes are scheduled to appear in JFTR change 327, and JTR change 581, dated 1 March 2014.

1. A member is authorized PBP&E (See APP A definition) transportation IAW the Service procedure, when the member certifies the PBP&E as necessary for official duty at the next PDS (including HOR or HOS upon leaving the Service) and the Service agrees. PBP&E weight may not exceed 2,000 lbs. net weight. This limitation is not subject to waiver and is effective1 May 2014.

Note: A member may exceed the 2,000 lbs. net weight limit when returning from OCONUS or executing a Consecutive Overseas Tour (COT) if orders OCONUS were issued prior to 1 May 2014. HHG with PBP&E in excess of 2,000 lbs. must have been originally shipped at GOV’T expense to the OCONUS location. The obligation to return HHG with PBP&E is limited to the amount of HHG with PBP&E the GOV’T initially authorized to be shipped OCONUS. The member may ship the same amount of PBP&E as originally shipped OCONUS, even though the amount exceeds 2,000 lbs. Once the member’s HHG have been returned to CONUS, there is no authorization or waiver authority to exceed the 2,000 lb. limit on a subsequent order.

Defense Personal Property System (DPS) is an online program that eligible service members and their families and DOD members on Official orders can use to arrange routine basic moves from their current duty station to a new duty station or homeport or HOR/PEAD and HOS. You can access the program 24-hours a day, seven days a week from home, work, or aboard ship... anywhere you have internet access. Access DPS HERE. Defense Personal Property System Instructions

Personnel MUST print a copy of the DD1299 and DD1797, sign it and fax it to the designated number with orders, moving from Camp Pendleton with cover sheet stating DPS shipment.Fax numbers are 760-725-3386 or 760-725-8765

Entitlement to Shipment of Household Goods You are authorized shipment of household goods in one lot. The authorized destinations for your personal property are:
• New permanent duty station
• TDY station of Baggage Allowance Weight
• Home of record or Place of entry in the Service (separation move)
• Designated location, as determined by your orders and the Joint Federal Travel Regulations
• Home of selection (retirement move)
• Other locations, but subject to excess costs.

Household goods are defined as items associated with the home and all personal effects belonging to a member and dependents on the effective date of the member's PCS or TDY orders that legally may be accepted and transported by an authorized commercial transporter. HHG's include:
Professional, books, paper, and equipment (PBP&E) needed for the performance of official duties at the next or a later destination .
PROFESSIONAL BOOKS, PAPERS, AND EQUIPMENT (PBP&E) FOR MEMBER/EMPLOYEE. (Also called PRO or PRO-Gear. APP A2 for PBP&E for a member’s non-member spouse.) HHG in a member's/employee’s possession needed for the performance of official duties at the next or a later destination (B-171877.03,15 December 1976, B-196994, 9 May 1980, and B-251563, 14 June 1993). The following items are PBP&E:
1. Reference material;
2. Instruments, tools, and equipment peculiar to technicians, mechanics, and members of the professions;
3. Specialized clothing such as diving suits, astronauts' suits, flying suits and helmets, band uniforms, chaplains' vestments, and other specialized apparel not normal or usual uniform or clothing;
4. Communication equipment used by a member in association with the MARS (DoDD 4650.2);
5. Individually owned or specially issued field clothing and equipment;
6. An official award given to a member by a Service (or a component thereof) for service performed by the member in the member's capacity or by a professional society/organization/U.S. or foreign Government for significant contributions ICW official duties; and
7. Personal computers and accompanying equipment used for official GOV’T business (i.e., CPU, monitor, keyboard, mouse, 1 printer, 1 set of small computer speakers).
8. GOV’T- or uniformed service-owned accountable Organizational Clothing and Individual Clothing (OC&IE) property issued to the employee or member by the Agency/Service for official use.

NOTE: Excluded from PBP&E are commercial products for sale/resale used in conducting business, sports equipment; and office, household, or shop fixtures or furniture (such as bookcases, study/computer desks, file cabinets, and racks) of any kind even though used ICW the PBP&E.
Spare parts for a privately owned vehicle (POV) to include a pick-up tailgate when removed.
Integral or attached vehicle parts that must be removed due to high vulnerability to pilferage or damage (e.g., seats, tops, winch, spare tires, portable auxiliary gasoline cans, and miscellaneous associated hardware).
Consumable goods for members ordered to locations listed in JFTR, Appendix F.
Vehicles other than POVs, such as motorcycles, mopeds, jet skis, hang gliders, snowmobiles, and their associated trailers, and golf carts.
Boats (boats exceeding 14 feet, contact the local DMO to determine if excess cost is involved).
Ultra light vehicles for recreation or sport purposes; weighing less than 155 pounds if not powered or less than 254 pounds if powered; fuel capacity not to exceed 5 gallons; airspeed not to exceed 55 knots; and power-off stall speed not to exceed 24 knots.
HHG's do not include:
Personal baggage when carried free on tickets (airlines, train etc.,) commonly known as ACCOMPANIED BAGGAGE.
Automobiles, trucks, vans and similar motor vehicles; airplanes; mobile homes; camper trailers; and farming vehicles.
Live animals including birds, fish and reptiles.
Articles that would normally qualify as HHG but are acquired after the effective date of PCS orders, except bonafide replacements of articles that have become inadequate, worn out, broken, or unserviceable on or after the effective date of orders.
Cordwood, chain link fencing, and building materials.
HHG for resale, disposal or commercial use rather than for use by the member and his/her dependents
Privately owned live ammunition.
Explosives, corrosives (batteries), or hazardous materials such as paints and aerosol cans.

Unaccompanied baggage consists of items you will need immediately on arrival at destination, pending receipt of your household goods. It is packed and shipped separately from your household goods. Items most often included are seasonal clothing, essential linens, cooking utensils and dishes, baby cribs and infant-care articles, a small radio, portable television and items required for health and comfort. You should also include professional books, papers and equipment needed immediately to perform your official duties. If included, the weight of professional items is not included in the weight charged toward your maximum authorization. Each branch of the armed services has rules regarding when and how much unaccompanied baggage may be shipped. After reviewing your orders, the counselor at the transportation office can determine your unaccompanied baggage entitlement.

As an alternative to shipment of household goods, you may place your property into non-temporary storage. If you choose this option, the property cannot be moved again until you receive new orders.

MISSION STATEMENT
Freight operations provides the Freight Distribution Management functions necessary to support Camp Pendleton Tenant and Transient Agencies I Marine Expeditionary Force (IMEF) and their supporting units. This entails the receipt and shipment of all cargo through The Defense Transportation System (DTS)/ Small Package Carrier, as well as the receipt and shipment of all containerized cargo through Consolidated Control Points.

FREIGHT OPERATIONS GOALS
The ultimate goal is to provide responsive service and support to Marine Unit's and their supporting activities, on and deployed from, Camp Pendleton. Additionally, to reduce shipment processing time, Over, Short and Damaged (OS&D) and mis-consigned shipments. Freight Operations' accomplishment of these goals will be made through education of it's customers and personnel, coordination with the customer, the Defense Logistics Agency and other installations' shipping and trans-shipping activities.

Hours of Operation 7:00 AM to 4:00 PM

Small packages will be received from 7:30 AM to 2:00 PM
Larger packages, crates and pallets will be received from 7:30 AM to 3:30 PM

This section is responsible for the proper documentation of transportation expenditures, tracing and OS&D reports on outbound shipments.

Outbound transportation documentation responsibilities include the preparation of Military Shipping labels (DD Form 1387), Signature And Tally Record (DD Form 1907), Commercial Bill Of Lading, Government Bills Of Lading (Standard Form 1103) and Transportation Control and Movement Documents (TCMD); DD Form 1384 in compliance with Military Standard Transportation and Movement Procedures (MILSTAMP) and Defense Transportation Regulation (DTR) 4500.9R, for all outbound freight shipped from Camp Pendleton.

Hours of Operation 8:00 AM to 3:00 PM

This section is responsible for receipt of all inbound containers, and discharge and distribution of cargo within them. The containers are packed and shipped by the Container Consolidation Point (CCP) at Defense Depot Regional West, (DDRW) Lathrop, CA, destined to Camp Pendleton.

The containers are delivered to, and discharged at, Bldg #2262, Camp Pendleton and distributed to the units (ultimate consignee). In the event the containers are packed exclusively for the ultimate consignee, they are then re-routed to that consignee. The distribution process begins with the accountability of the container and its contents.

After verification, the container is unloaded and all discrepancies, if any, are recorded. The cargo is then scanned with Intermec scanners to produce a tally sheet. Immediately thereafter, the cargo is staged by Reporting Unit Codes (RUC's). The tally sheet has all the cargo information listed by Transportation Control Number (TCN), weight, pieces, cube, and ultimate consignee. Each delivery point is assigned a separate tally sheet.

The truck driver is given two copies of each tally sheet. A signed copy of the tally sheet from each delivery point is given to the unit and one copy is returned to the freight warehouse acknowledging receipt of cargo.

This section is responsible for the proper identification and distribution of all mis-consigned and or improperly shipped cargo to Camp Pendleton. Once an item is identified as frustrated, over, short or damaged, the section must decide the most efficient way to distribute or dispose of the cargo.  This process begins with the preparation of a SF 361 Transportation Discrepancy Report (TDR). A TDR must be filled out on every item that is received in frustrated or OS&D category status.

There are three procedures for handling this type of cargo
1. A misconsigned item is a piece of cargo that is erroneously shipped somewhere other than it's true destination. After a TDR has been produced, the clerk must prepare a DD Form 1348-1. Once the DD Form 1348-1 has been completed, the cargo must be sent to PP&P to be repackaged (if required), and sent on to its ultimate destination. Copies of both documents must be forwarded to the shipper and Surface Deployment and Distribution Command. (SDDC)
2. Shipments with minor damage will be processed to the ultimate consignee, a TDR will be prepared and sent to SDDC, the transshipping activity, the
shipper and the ultimate consignee. Shipments which are damaged and rendered unfit for use, will be processed to the Defense Reutilization and Marketing
Office (DRMO). In order to prepare an item for disposal to DRMO, a TDR and DD Form 1348-1 is prepared by Freight Operations personnel. The items will
be delivered as is. Copies of the TDR and 1348-1 for damaged cargo must be sent to SDDC, the shipper, and ultimate consignee.
3. If the cargo received is over or short, a TDR is prepared. The TDR is sent to SDDC and copies to the shipper and ultimate consignee. The cargo itself is delivered to the ultimate consignee. Freight Operations maintains copies of all TDR's and DD Form 1348's it prepares and maintains them on file for future reference or to provide additional copies to the customer if requested.

This section is also responsible for initiating tracer action when requested by Marine Corps units for both inbound and outbound shipments. The following information is required to initiate a tracer action:
1. Receive tracer action requests from unit via normal correspondence or email with the correct format. Telephone requests will not be accepted (unless 02/999). All requests must be in writing.
2. Tracer requests criteria - must include the following:
a. TCN number, document number, date shipped, point of embarkation (POE), quantity, and unit price.
b. The extended dollar amount must be $100.00 or greater. The tracer must be at least 100 days from the date shipped. If the tracer action requested is over 150 days, the extended dollar value amount must be $500.00 or greater.
3. If the tracer action does not have all of the required information or doesn't meet the 100 day or dollar amount criteria, the request will be returned to the unit with the appropriate memo and explanation as to why.
4. Tracing aged shipments based on dollar criteria.
a. Check the Automated Manifest System (AMS), to see if the TCN or document number is in the system. If so, a copy of the tally sheet and memo is forwarded to the unit indicating proof of delivery. If not, a message is sent to DDRW and SDDC requesting shipment status. The unit will receive an information copy of the message.
b. If the message returns with a negative response, a TDR to close out the tracer is required. The unit should then request proof of delivery from the Source of Supply or Depot. Once a proof of delivery is received, the original TDR Claim Section is prepared and submitted to SDDC for reimbursement to the customer.

1. AUTOMATED MANIFEST SYSTEM (AMS). This system incorporates freight consolidation and shipping functions to support redistribution, redeployment, and retrograde activities. It utilizes Intermec Bar Code Scanners to scan DD 1387 Military Shipping Labels and down loads pertinent shipping information into a data base. This system provides the capability to extract shipping data and produce Tally Sheets sorted by ultimate consignee.
2. WORLD WIDE PORT SYSTEM (WPS). WPS is SDDC's computerized freight system for tracking cargo worldwide. The Freight Operations Section has access to this system. This system provides us with Intransit Visibility of cargo worldwide and gives us the ability to determine which vessel cargo is stowed on and the estimated date of arrival.
3. CONSOLIDATED AERIAL PORT SYSTEM II (CAPS II). This is a U. S. Air Force sponsored system used for cargo movement on Air Mobility Command (AMC) Channel missions. Freight Operation office has access to this system. It provides lift data, departure/arrival times at APOE's/APOD's and the capability to report movement status to our customers for high priority, sensitive and signature service shipments.
4. GLOBAL TRANSPORTATION NETWORK (GTN). GTN is an internet access system for tracking cargo worldwide. The Freight Operations section has access to this system. This system provides Intransit Visibility (ITV) for Air, Surface, and Passenger cargo.
5. CARGO MOVEMENT OPERATIONS SYSTEMS (CMOS). This system provides transportation units the capability to maintain and transmit data to control, document, and manage assets moving within the DoD Transportation System. The system includes the capability to manage outbound cargo movements for day to day operations and the capability to support the deployment of forces and associated cargo.
6. POWERTRACK. Fast, expert electronic payment accessible via the internet.  This system provides electronic payment of freight bills and invoices. With the POWERTRACK system, both shippers and carriers benefit by eliminating the costly need for reconciling freight bills and invoices. Carriers can receive electronic payment for freight shipment as soon as 24 hours after delivery.  Shippers receive an itemized billing statement for all freight payments made through POWERTRACK.

Hours of Operation 8:00 Am to 3:30 Pm
This section provides the heavy loading/unloading of virtually all types of cargo to and from Camp Pendleton. It operates the Lemon Grove Rail Facility and the Base Scales. This section is also responsible for Outbound Freight Shipments Pick-up Service.