Interactive Customer Evaluation kiosks have been installed in five locations around Camp Pendleton by the Washington Headquarters Service. The kiosks will be used to better gather information on services provided around base, in the hope that outstanding service can be commended and any problems be properly addressed and resolved.

Interactive Customer Evaluations can include everything from restaurants to mess halls, and even services such as the Installation Personnel Administration Center.

“If you have a compliment, suggestion or complaint, the ICE kiosks allow you to get your thoughts to the proper people in a timely manner,” said Lourdes Adair, management analyst, Business Performance Office.

The kiosks feature a touch-screen menu where users can find the business or service they would like to comment on, and then either fill out a brief questionnaire about their experience or put it in their own words.

“All comments, compliments, suggestions and complaints can be sent anonymously, or if the customer wishes to be contacted directly about their entry, they can leave their name, phone number or e-mail address,” said Adair.

All comments are sent via e-mail to the managers of the business or service being commented on, to ensure speedy attention to any problem or concern Camp Pendleton patrons may have experienced.

“There have been many positive outcomes for individuals using the (kiosk) system since their installation at Camp Pendleton.” said Adair.

The ICE system has been in place online for five years, but in an attempt to better reach the community, kiosks have been installed.

“It was a surprise how fast and positive the response was, it took less than 24 hours,” said Leticia Kitchen, military spouse, after Kitchen received an unsatisfactory car wash.

The ICE kiosks can be found at the Mainside exchange, the Country Store, the 14 Area IPAC Bldg. 14127, the main commissary and the San Onofre exchange.

ICE can also be reached online at the Web site http://ICE.Disa.mil.