Priority Levels
(EMERGENCY/Medium/Low)
EMERGENCY
(Emergency Maintenance/response within 24 hours/ASAP) EMERGENCY: DEFINED AS ANY FACILITY OR ASSET THAT REQUIRES IMMEDIATE ACTION TO PREVENT THE LOSS OF LIFE, INJURY OF PERSONNEL, OR DAMAGE TO ENVIRONMENT OR GOVERNMENT PROPERTY.
ALL EMERGENCY MAINTENANCE REQUESTS ARE HANDLED VIA PHONE SUBMISSION AT (760) 725-4324 / 4348
Medium
(Urgent Maintenance/response within 5 working days) Medium: DEFINED AS ANY FACILITY OR ASSET THAT REQUIRES URGENT ACTION TO PREVENT HARM TO TENANTS AND/OR DAMAGE TO THE ENVIRONMENT OR GOVERNMENT PROPERTY.
Low
(Corrective Maintenance/response as soon as feasible/within 30 working days) Low: DEFINED AS ANY FACILITY OR ASSET THAT REQUIRES GENERAL MAINTENANCE TO IMPROVE TENANT QUALITY OF LIFE.