BEQ TROUBLE TICKET REQUEST PROCESS
Ensuring the structural integrity of BEQs are a top priority, and the Camp Pendleton Public Works Department is committed to providing professional and timely room maintenance services via the submission of a BEQ Trouble Ticket. Understanding that general wear-and-tear is inevitable, tenants experiencing any type of room discrepancy or maintenance issue must use the official BEQ Trouble Ticket.
EMERGENCY SERVICE REQUESTS:
1.Fill-out a Trouble Ticket and SELECT EMERGENCY
2. Immediately call and report the emergency to the 24 hour Customer Service line at (760) 725-4683
3. Upon submission of the Trouble Ticket you will receive a confirmation email. This is YOUR receipt of the request. Keep this email.
4. Public Works will usually respond in 1-hour and resolve the issue within 24-hours to prevent any further damage. If the emergency is not addressed within 24 hours, contact the 24 hour Customer Service line at (760) 725-4683 for updates.
NON-EMERGENCY (ROUTINE) SERVICE REQUESTS:
1. Fill-out a Trouble Ticket and SELECT MEDIUM or LOW Priority
2. Upon submission of the Trouble Ticket you will receive a confirmation email. This is YOUR receipt of the request. Keep this email.
3. For updates contact your respective Area Facilities Manager.