FREQUENTLY ASKED QUESTIONS
Q1: How can I get updates on my service request?
A1: For any questions or updates on service requests, contact your respective Area Facilities Manager.
Q2: What if my discrepancy is not addressed in a timely manner?
A2: If you make a LOW PRIORITY routine service request and the discrepancy is not addressed within 30 days, contact your respective Area Facilities Manager for updates.
If you make a MEDIUM PRIORITY routine service request and the discrepancy is not addressed within 5 working days, contact your Area Facilities Manager for updates.
If you make an EMERGENCY service request and the discrepancy is not addressed within 24 hours, contact the 24-Hour Customer Service line at (760) 725-4683.
Ensure you keep a copy of your request. This is your receipt of trouble ticket submission.