CAMP PENDLETON, Calif. -- Representatives from Lincoln Military Housing and Yes Energy Management addressed questions and concerns about the up-coming utility consumption statements during a Town Hall Meeting at the Pacific Views Event Center here July 31.
Anja C. Jacobs, the supervisor of Military Billing with Yes Energy Management, and Ret. Lt. Col. Andy Killion, the national Resident Energy Conservation Program liaison here, discussed average utility use, utility statements and ways consumers here can conserve energy.
Killion said the purpose of the meeting was to help base residents understand issues that occur occasionally like late and early billing, over charges and payment options.
“When we have high usage it could be either the family’s usage in the home, or some type of defect or additional use in the home that’s not attributable to the family,” Killion said. “It’s a process of elimination. We try and determine what the factors are that are causing the high usage, and then get rid of them so that we can get [that family] back in the normal usage band.”
Lt. Col. Sinclair D. Smith, the housing director here, said 23 percent of tenant’s utility costs are average or fall within the 10 percent of the average, while 41 percent actually use less and receive refunds. Only 36 percent of residents have an outstanding usage rate, and are required to pay the difference.
Residents who have outstanding utility rates are encouraged to look for changes in their recent statements.
“If the family cannot discern anything with critical self examination, they are encouraged to contact Yes Energy Management to inquire if there has been a billing error,” Killion explained.
If the issue persists family can, visit lmhenergysurvey.com to take a survey and schedule an appointment with Lincoln housing to perform a home energy inspection.
Contact Cpl. Sarah Wolff-Diaz at sarah.wolff@usmc.mil